At House of Bima, we strive to ensure complete customer satisfaction with our premium flooring solutions. Please read our return and exchange policy carefully before making a purchase.
Eligibility
- Returns are accepted within 14 days of purchase.
- Products must be unopened, unused, and in their original packaging.
- Installed, cut, or altered flooring materials cannot be returned.
Manufacturing Defects
- Any manufacturing defects must be reported before installation.
- After proper inspection by our team, we will offer a replacement or refund at our discretion.
Colour / Shade Variation
- Minor shade variations may occur between different production batches. This is normal in flooring products.
- Returns due to colour or shade variation are not accepted once the product has been installed.
Custom Orders
- Special colours, custom sizes, and made-to-order flooring products are non-returnable and non-refundable.
Proof of Purchase
- A valid invoice or receipt is mandatory for any return or exchange request.
Refund Processing
- Approved refunds will be processed within 7 working days.
- Transportation, delivery charges, and installation costs are non-refundable.
- Return transportation fees (if applicable) must be borne by the customer.
Incorrect Deliveries
- If the wrong product or quantity is delivered, we will arrange a free replacement or correction as soon as possible.
Damages During Delivery
- Any visible damage during delivery must be reported within 24 hours of receiving the goods, along with clear photographic evidence.
- After verification, we will arrange a replacement for the damaged items.
Important Notes
- All return requests must be made through our customer service team.
- Products must be returned in saleable condition to qualify for a refund or exchange.
- House of Bima reserves the right to refuse returns that do not meet the above conditions.
Need Help?
If you have any questions regarding our Return & Exchange Policy, please feel free to contact us:
